January 2017
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The trouble with the Square Enix Store

This is what I wanted. This is what I ordered. On October 25th. Unlike previous orders, wherein the money was deducted when the product was actually shipped, the money was taken right away.

Silence.

December 7th. Notification of shipping.  YAY!

Even at this moment, the shipping tracking says the same thing. “A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status–including the scheduled delivery date–will be updated.”

We waited. Patiently. Hoping maybe it was just an error, that my book was on it’s way. Christmas goes by. New Years. Finally we try to contact the Square Enix store.

There’s no number. Only email.

Fine. Email them. Less than 24 hours later, my order is cancelled. Refunded, yes, but cancelling was NOT what I wanted done. I wanted my book.

Email 1.

Dear Shannon,

Following your instructions, we have cancelled and refunded this order #######. You should receive returned funds within 7 business days.

If you have any questions, please don’t hesitate contacting us.

The Square Enix Team

Whhhhhhaaaaat? THOSE WERE NOT MY INSTRUCTIONS.

Email 2.

Jane D.(Square Enix US Online Store Support)

Jan 6, 09:22 CET

Dear Shannon,

Thank you for contacting the Square Enix NA Online Store Support.

It seems it was a shipping issue. As we run out of stock for this product, I will proceed with the refund.

We apologize for the inconvenience.

Best,
Jane

The Square Enix NA Online Store Team

OMFG. Ok, “Jane”, if that is your real name which we KNOW it’s NOT, Shinji (It’s a Shinji, I just know it because only Shinji would suck this much.) This is NOT an explanation. And it’s poor Engrish. Shipping issue? Well duh, it’s obvious IT WAS NEVER SHIPPED. How about having a way to contact you that involves talking? So I can say “well if there is more in stock (there’s still a waiting list on the site.) just hold my order and make it one of the first to ship.” Cause damn it, I still want my damn book.

This is not the first time that the Square Enix store has messed things up. There’s the fact that shipping is horrendous. There’s the fact that if you pre order something, and order something else at the same time, they don’t ship until the pre order comes out! OH AND THEY DON’T HOLD THAT SOMETHING ELSE THAT WAS IN STOCK AT THE TIME SO WHEN THE PREORDER IS RELEASED, THEY’VE SOLD OUT OF THE FIRST ITEM.

*Deep breaths* I know this is not important. Not truly important. #firstworldproblems and all. But it is super annoying that some American hack in Japan can set up a first rate site so people can order candy, porn games and other Japanese novelties, while a huge, prominent video game company cannot make a decent online store.  It’s 2017 Square Enix. Get your asses together and stop fucking your customers.

And give me my damn book.

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